These are the full Terms and Conditions for the Customer’s use of this website and for the purchasing of products through this website. Please read these carefully. If you do not agree to these Terms and Conditions, please do not use this website.
This website is owned and operated by D.G.C. , D.G.C. is registered in England and Wales at the following address: D.G.C., 78 Cockshute Hill, Droitwich Spa, Worcestershire, WR9 7QP. Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions. D.G.C. reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.
Forming a Contract
When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer’s order, D.G.C. will send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that D.G.C. sends is neither a guarantee nor an invoice. A contract between the Customer and D.G.C. will come into existence when D.G.C. charge the Customer’s credit or debit card for the purchase of the product.
All prices on this website are in £ sterling and include V.A.T. where appropriate. D.G.C. makes every effort to ensure that the contents listed on this website are correct. However, errors may occur and D.G.C. reserves the right to alter product prices and information on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases. In the event that D.G.C. changes the price of an item due to an error, the following Terms apply. D.G.C. will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, D.G.C. shall refund the full amount in accordance with these Terms and Conditions. The Customer should be aware that D.G.C. does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above Terms do not therefore apply. D.G.C. is under no obligation to fulfil an order for a product that was advertised at an erroneous price or description. Ownership of goods does not pass into the hands of the Customer until D.G.C. has received full payment. D.G.C. will debit the Customer’s account upon purchase of the items you require.
Where a release date is listed on this website, that date is subject to change in accordance to information received from the supplier of the item. D.G.C. will not be held responsible if that item is delayed, brought forward or cancelled, or if the content or cover art has changed. Where a new release is cancelled, D.G.C. will cancel the Customer’s order and no costs will be charged to the Customer’s account. D.G.C. sells a number of limited editions on this website. The availability of these items is strictly on a ‘first come first served’ basis. D.G.C. will endeavour to fulfil every Customer’s order; however, once the supply of the limited edition item is exhausted and the Customer’s order cannot be fulfilled, D.G.C. will cancel the Customer’s order and no costs will be charged to the Customer’s account. D.G.C. will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products.
Delivery and Shipping
Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges.
Shipping rates are calculated by size and weight of the item(s) being shipped. D.G.C. will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website. All deliveries will be made to the address that the Customer gives for delivery of the product. D.G.C. reserves the right to refuse to deliver to an address that may not be secure.
This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, D.G.C. will inform the Customer as soon as possible. D.G.C. will not be liable to the Customer in the event that D.G.C. is prevented by circumstance from delivering product that the Customer has ordered.
At this time D.G.C. does NOT ship over seas through the website due to the cost of shipping. If an international customer would like an item, then an email would need to be sent to firstname.lastname@example.org stating the destination and product required. D.G.C. will then review the item and return a shipping cost to the customer, if happy with the full amount we will issue you with an invoice for the full amount and the item dispatched upon cleared funds. Please note that we use only signed for shipping which will see an increase in standard postage costs.
In the unlikely event that an order has been signed for by anyone other than the customer, it is the customers responsibility to contact their local Post Office to enquire which address it has been left at by the delivery personnel. All parcels sent out by D.G.C. are sent via Signed for delivery and can be tracked using a unique tracking number that D.G.C. can provide on request.
Royal Mail will leave most deliveries with a neighbour unless you’ve told them not to. If your item was lost after being left with a neighbour, it’s not D.G.C. or Royal Mail’s responsibility. Refunds will not be issued without a full investigation on any parcel that has been signed for, all relevant signatures are visable upon Royal Mail’s track and trace service. This includes a full history of the product’s postal journey and follow up with Royal Mail to attempt to locate the parcel.
Right to Cancel
The Customer may cancel their order, for any reason and at any time, up to fourteen working days after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must inform D.G.C. in writing. The Customer can also cancel by logging in to their online Customer account and selecting the relevant order number and cancelling the product/s themselves. It is also possible to send an email to email@example.com.
In the event that the Customer has unsealed the packaging on a CD, DVD or audiotape, the Customer’s right to cancel no longer applies. Should a customer wish to invoke their right to cancel on any other item, the product must be returned to D.G.C. in its original packaging and in a resalable condition with all seals and wrappings.
Should the Customer invoke their right to cancel, the following Terms apply. If D.G.C. has not yet despatched the product, D.G.C. will cancel the Customer’s order and no costs will be charged to the Customer’s account.
If D.G.C. has already despatched the product, the Customer will not be able to cancel their order by accessing their online account. The Customer should contact firstname.lastname@example.org
In this instance, the Customer undertakes the responsibility to return that product to D.G.C. . D.G.C. will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order.
The Customer must return the item to D.G.C. within 14 days of receipt to qualify for a refund.
Full details of the Customer’s right to cancel are given in the ‘Cancellation’ section of the
Frequently Asked Questions page.
Defective Goods & Refund policy
In the event that an item is defective, faulty or sent in error by D.G.C., the customer should contact D.G.C. to arrange the return of the item. Email: email@example.com. *Please note we are closed on public and bank holidays.* The Customer should use and include all the original packaging to return their item/s to D.G.C. D.G.C. will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable ( Please be advised that D.G.C. will not refund packaging costs, refunds are for the value of the item and the postage paid by the customer only )
The Customer must return the item/s to D.G.C. within 28 days of receipt for faulty, damaged or defective goods to qualify for a refund.
Links to Other Sites
The D.G.C. website may from time to time contain links to external sites. Such links are not in any way an endorsement by, or an affiliation with, D.G.C. . D.G.C. does not accept responsibility for the content of any external sites. Any goods that the Customer orders from another website are subject to the Terms and Conditions of that website and D.G.C. has no liability to the Customer in respect of that website nor any goods or services the Customer obtains through its use.
All content of this website is the property of D.G.C. and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. D.G.C. retains the copyright for such material, or, where the owners of the material have licensed that material to D.G.C., the copyright is retained by the owners themselves.
The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.
All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.
The Customer must be over 18 years of age to buy product from this website. D.G.C. reserves the right to correct any errors on this website, including description and image. D.G.C. reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged.
D.G.C. reserves the right to decline to supply any individual or company without explanation.
D.G.C. reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation. It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. D.G.C. will prosecute any Customer caught willfully entering a fictitious order to the fullest extent of the law. If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect. The failure of D.G.C. to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by D.G.C.